I am writing to report a series of issues encountered while attempting to migrate my account to the new pricing model. Specifically, I am facing a loop in the upgrade process and unexpected billing charges.
1. Upgrade Process Loop
I attempted to upgrade a single project via the notification banner. Despite selecting the project and completing the steps, the notification remains active. When I re-open the modal, the previously upgraded project is still listed as those that can be upgraded. I repeated the process as I figured the first attempt did not upgrade correctly.
2. Billing Discrepancies
Since the notification was still present, I decided to visited the Subscription page. My account now shows two unpaid invoices for the same project. The upgrade modal information did not specify an immediate payment requirement. Since I am still within the paid window of my current Startup plan I would like these invoices removed and clarification how to successfully migrate over to the new pricing model.
For example, my subscription page still indicates I am on the legacy Startup plan despite these upgrade invoices.
3. "Private" Project Paywall
Lastly, I thought maybe I needed to downgrade to the Free plan, but I am currently blocked from doing so because my projects are set to "Private." It was my understanding that Private projects were no longer a paywalled feature, so I am unclear why this is preventing a plan change.
I would appreciate your help in removing the duplicate/incorrect invoices along with the necessary path to migrate over to the new pricing model for my account which presently has an active legacy subscription plan.
Please send me a DM for required sensitive account details and thank you for your assistance. ☺️
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