PricingBlog

Account Login Issue

  • bsr.24-1533610509683658862

    Bobby Randhawa

    11 days ago

    Came across an issue when trying to add a member to my org. They have an existing account but are not currently assigned to my org or any other. I sent an invite and when they click the link to accept the project/app screen never loads properly (dark grey screen with no content loading). Same issue when they try to login normally as well. Not sure if the issue is that they have no org assigned and the app fails to load as a result. They were previously a member of my org before the pricing plan changes and I had removed them for the time being as the seat was being unused, which is why their account is presently unassigned.
  • erikbeus-1533694955753574400

    Erik Beuschau

    10 days ago

    @Marija Gerasimovska could you look into this? 🤞
  • marija_0104-1533745738926919710

    Marija Gerasimovska

    10 days ago

    I will have a look 👀
  • marija_0104-1533748652059787325

    Marija Gerasimovska

    10 days ago

    @Bobby Randhawa can you tell me your org. name and the users you are inviting?
  • Tod-1533748655113113722

    Tod

    10 days ago

    Great job @Marija Gerasimovska! Your contribution to the Nordcraft Community just made you advance to Community Level 8! 🌲
  • marija_0104-1534197255345541232

    Marija Gerasimovska

    9 days ago

    @Bobby Randhawa this should be fixed now. Can you please try again and let us know if everything works on your end?
  • bsr.24-1534257469839114402

    Bobby Randhawa

    9 days ago

    Confirming they can login now and access the dashboard, thanks! Noticed a follow up problem though. They cannot see all of my org's projects. Currently they have the role of "editor", not sure if that might be the issue. Also, how do I switch their role? If want myself and the other user to an "owner" is that possible?
  • erikbeus-1534288994534293616

    Erik Beuschau

    9 days ago

    1. You will need to invite them to each project they should have access to
    2. If you DM the organization name + username of the user to Marija, she’ll be able to adjust the role manually
    👍1
  • bsr.24-1534300194932523038

    Bobby Randhawa

    9 days ago

    Thanks Erik! That fixes my issue on that front. Marija, regarding the role switch, it's the same username and org I provided you previously.
    👍1
  • marija_0104-1534472726230732800

    Marija Gerasimovska

    8 days ago

    The role is updated 🙂