AI assistant not working at all

Jehex · 2025-08-05T06:48:16.426+00:00

Hi thereThe nordcraft ai assistant not working, I try everything to make it work but it's keep loading without getting any answers, I clean the cache and cookie, use incognito tab, disable all extensions, try another browser, disable by firewall / antivirus / proxy / adblockers and even reset everything from my network. Few days ago I use a VPN and it's worked but now when I using the same vpn / country it's still not working.I had a similar issue with Xano with their chatbot and disable completely ad blocker Ad guard did the job, for nordcraft the issue seems more deepI just have this weird error from the google search console with nothing else ( screen ) Here a quick video of the issue : https://www.loom.com/share/052e00178e234491a1699182f1546182I really need the assistant, would be awesome if anyone can help me

Jehex
7 months ago
Hi there

The nordcraft ai assistant not working, I try everything to make it work but it's keep loading without getting any answers, I clean the cache and cookie, use incognito tab, disable all extensions, try another browser, disable by firewall / antivirus / proxy / adblockers and even reset everything from my network.

Few days ago I use a VPN and it's worked but now when I using the same vpn / country it's still not working.

I had a similar issue with Xano with their chatbot and disable completely ad blocker Ad guard did the job, for nordcraft the issue seems more deep

I just have this weird error from the google search console with nothing else ( screen )

Here a quick video of the issue : https://www.loom.com/share/052e00178e234491a1699182f1546182

I really need the assistant, would be awesome if anyone can help me 🙂
Erik Beuschau
7 months ago
Thanks for reporting. I'll check what might cause this 👍
Erik Beuschau
7 months ago
Could you perhaps record/check your Network tab instead of the Console? The AI seems to work on my end 🤔
@Erik Beuschau
Could you perhaps record/check your Network tab instead of the Console? The AI seems to work on my end 🤔
Jehex
7 months ago
Thanks for your answer, quick clip here but not sure its will be useful for you : https://www.loom.com/share/eacd31549ebc43ddb6b89a365f8f4a97?sid=2272b498-fd79-4e5c-8e8c-81d08b92a771 Do you need any specific infos about the network tab ?
Erik Beuschau
7 months ago
I'm not really sure what segment.io or sw.js is or why you have so many requests to their service? The request I was interested in was the ai-panel:AI fetch request which seems to start in your video but probably never finishes, or doesn't receive anything useful. Did you try asking other questions aside from pressing the What can you do? button?
@Erik Beuschau
I'm not really sure what segment.io or sw.js is or why you have so many requests to their service? The request I was interested in was the ai-panel:AI fetch request which seems to start in your video but probably never finishes, or doesn't receive anything useful. Did you try asking other questions aside from pressing the What can you do? button?
Jehex
7 months ago
Yep tried the 3 pre defined anwers and one that I write but the ai still stuck at loading, tried with microsoft Edge and same issue unfortunetly
Erik Beuschau
7 months ago
Thanks. It could be the missing context that causes the issue 🤔 I'll check again on my end to see if I can reproduce 👍
❤️1
Jehex
7 months ago
thanks a lot 🙂
Erik Beuschau
7 months ago
The fact that it was previously working when you used a VPN and that you had similar issues with Xano indicates that it could be a regional issue. We're mainly using Claude as the underlying AI, and it seems they have some regional restrictions. I'm afraid I don't have a good solution for you right now, but we will investigate how we can make sure our AI works in all regions
https://www.anthropic.com/supported-countries
@Erik Beuschau
The fact that it was previously working when you used a VPN and that you had similar issues with Xano indicates that it could be a regional issue. We're mainly using Claude as the underlying AI, and it seems they have some regional restrictions. I'm afraid I don't have a good solution for you right now, but we will investigate how we can make sure our AI works in all regions
https://www.anthropic.com/supported-countries
Jehex
6 months ago
Hi there , thanks for your investigations, can use Claude ( on their website or on other chatbots using it ) without any issues btw, its ok for me to be under a vpn while using Nordcraft but the weird thing is that I was able to make it work few days ago and now, in any countries set into the vpn, its not working anymore, I really dont understand whats happen 😦
Erik Beuschau
6 months ago
I see 🤔 Where are you located?
Jehex
6 months ago
Vietnam currently
Erik Beuschau
6 months ago
Alright. I'll check if we can figure out what happens 👍
Jehex
6 months ago
Thanks you so much Erik, if you need any additional infos let me know
Jehex
6 months ago
Hi @Erik Beuschau Did you get some news ? Im asking gemini about the issue and get this who can maybe helping you
Erik Beuschau
6 months ago
No news yet as I have not had time to dive into it. I hope to learn more about a potential solution next week.
I'm afraid none of the console errors are related to the issue you're experiencing.
I'll keep you updated.
❤️1
@Erik Beuschau
No news yet as I have not had time to dive into it. I hope to learn more about a potential solution next week.
I'm afraid none of the console errors are related to the issue you're experiencing.
I'll keep you updated.
Jehex
6 months ago
Ok thanks you for your time
@Erik Beuschau
No news yet as I have not had time to dive into it. I hope to learn more about a potential solution next week.
I'm afraid none of the console errors are related to the issue you're experiencing.
I'll keep you updated.
Jehex
6 months ago
Hi there, any news ? 🙂
Erik Beuschau
6 months ago
Unfortunately not
@Erik Beuschau
Unfortunately not
Jehex
6 months ago
is theyre something I can do from my side for help you
Andreas Møller
6 months ago
Unfortunately since this is dues to Anthropic blocking traffic the only option is using a VPN
@Andreas Møller
Unfortunately since this is dues to Anthropic blocking traffic the only option is using a VPN
Jehex
6 months ago
seems their service should be available for my country ( vn ) . Can use claude without issues
Andreas Møller
6 months ago
Ah my bad I thought Anthropic was the blocker. Did you not say that using a VPN worked?
@Andreas Møller
Ah my bad I thought Anthropic was the blocker. Did you not say that using a VPN worked?
Jehex
6 months ago
Stranglely it's work for few hours then when I retried it's stop working 😿
@Erik Beuschau
Unfortunately not
Jehex
6 months ago
Hi Erik, quick update I managed to make the bot working by changing my dns setting from cloudfare to google then after 5-10 minutes the bot stop working and impossible to make it work even after change again the dns server. I suspected something block my device / ip / account, I literally tried everything, the last thing I didnt do is connect my internet provider. If you have others info who can help me to fix the issue let me know.
Andreas Møller
6 months ago
Do you have any other issues with connecting to nordcraft?
Jehex
6 months ago
nop, everything seems perfect except the chat bot
Hieu
5 months ago
hi @Andreas Møller , im Hieu from FPT - ISP in Viet Nam, i hope you can help me fix this case, i think the problem is that your servers with IP : 104.21.11.34 and 172.67.165.28 is blocking traffic from us. Those IP address is belong to Cloudflare, previously the traffic is toward server in Hong Kong and the AI not working, after that, i routed all traffic to Singapore and its working, however today , it not work again. I hope you can cooperate with me to figure out this problem
Jehex
5 months ago
Hi @Kedde 🙂 Do you think the infos from Hieu can help you
Vale7
5 months ago
hi guys 😄 @Erik Beuschau it doesn't work also for me:
headers 200 OK
Payload: {"question":"What is Nordcraft?","context":"{\n "Location": {\n "query": {},\n "params": {},\n "page": "/",\n "path": "",\n "hash": ""\n },\n "Attributes": {},\n "Variables": {},\n "URL parameters": {}\n}"}
response: data: {"type":"error","message":""}

i'm from italy (supported country)
Andreas Møller
5 months ago
... yeah that was because we ran out of credits 🤦‍♂️
It is back up now
🙌2
Jehex
5 months ago
yes its working now 🙏

AI assistant not working at all

Jehex

Erik Beuschau

Erik Beuschau

Jehex

Erik Beuschau

Jehex

Erik Beuschau

Jehex

Erik Beuschau

Jehex

Erik Beuschau

Jehex

Erik Beuschau

Jehex

Jehex

Erik Beuschau

Jehex

Jehex

Erik Beuschau

Jehex

Andreas Møller

Jehex

Andreas Møller

Jehex

Jehex

Andreas Møller

Jehex

Hieu

Jehex

Vale7

Andreas Møller

Jehex